FAQ
Got a question? We're here to help!
If you can't find what you're looking for, go to our Contact us.
Products
Are your products certified organic?
Some of our products contain certified organic ingredients. We encourage our customers to check the ingredient information of each product on our website to know which ingredients are certified organic and which are not.
Are Holidermie products tested on animals?
Are the products made in France?
What products are available on the website?
What should I do if I receive a defective/wrong product?
We apologize for the inconvenience!
Write to us at info@holidermie.com and we will guide you through the process.
I lost the user manual for my beauty tool. Where can I find it?You can contact us by email: info@holidermie.com by phone: +33 6 75 93 26 31 or via Whatsapp .
We will get back to you as soon as possible and send you the user manual by email.
I don't know how to use my beauty tool. Where can I find tutorials and videos for using my beauty tool?
You can find all our tutorial videos under the product descriptions on our website.
Are Holidermie products tested on animals?
Our products have been developed in accordance with the strictest ethical standards.
They are cruelty-free and comply with European legislation, meaning they are not tested on animals.
Are the products made in France?
All our skincare products are formulated and manufactured in France.
What products are available on the website?
All Holidermie products are available online. In case of temporary out-of-stock, you won't be able to add the product to your cart. We advise you to check the website regularly or contact Holidermie Customer Service by writing to
info@holidermie.com
What should I do if I receive a defective/wrong product?
I lost the user manual for my beauty tool. Where can I find it?
I don't know how to use my beauty tool. Where can I find tutorials and videos for using my beauty tool?
My account / My order
Can I modify/cancel my order?
Unfortunately, it is not possible to modify an order or add/remove a product once it has been processed.
What should I do if there is an issue with my order?
If you encounter any problems with your order, please contact us by email: info@holidermie.com , by phone: +33 6 75 93 26 31, or via Whatsapp .
How can I track my order?
Once your order has been shipped, you will receive an email with the tracking number.
How can I modify my personal information?
How can I access my account if I have forgotten my password?
How can I modify my personal information?
You can modify all your data by logging into your personal account under the "My Account" section.
How can I access my account if I have forgotten my password?
During the login process, you can click on "Forgot Password" and you will receive an email allowing you to set a new password within minutes.
Returns and refunds
What are the refund procedures?
Once your return has been processed by our teams, we will send you a message informing you of the refund, which will be processed within 48 business hours.
How can I return or exchange a product?
Any customer can request the exchange of their intact, unopened, and unused item within 14 days from the date of receipt. All return shipping costs are the responsibility of the customer. The conditions for returns and exchanges can be found in the Terms and Conditions (CGV).
Delivery
Where can I have my order delivered? What are the delivery costs and times?
France:
Colissimo domicile (2 to 3 business days): €4.90, free delivery for orders over €75
DHL Express Delivery (24-48h): €14.90
Colissimo Point Relais Delivery (the selection map will be displayed after payment): €3.90, free for orders over €65
Belgium:
DHL Express Delivery (24-48h): €14.90
Colissimo domicile (2 to 3 business days): free for orders over €150
Dubai:
DHL Express Delivery (24-48h): €35.90
Zone 1: Germany, Vatican City State, Luxembourg, Netherlands, Spain, Monaco, Italy (Show Less)
DHL Express Delivery (24-48h): €14.90
Zone 2: Austria, Denmark, Ireland, Poland, Portugal (Show Less)
DHL Express Delivery (24-48h): €15.90
Zone 3: Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Romania, Sweden (Show Less)
DHL Express Delivery (24-48h): €15.90
Zone 5: Andorra, Bosnia and Herzegovina, Guernsey, Israel, Jersey, Liechtenstein, Montenegro, Norway, Serbia, Switzerland
Colissimo domicile (2 to 3 business days): €4.90, free delivery for orders over €75
DHL Express Delivery (24-48h): €14.90
Colissimo Point Relais Delivery (the selection map will be displayed after payment): €3.90, free for orders over €65
Belgium:
DHL Express Delivery (24-48h): €14.90
Colissimo domicile (2 to 3 business days): free for orders over €150
Dubai:
DHL Express Delivery (24-48h): €35.90
Zone 1: Germany, Vatican City State, Luxembourg, Netherlands, Spain, Monaco, Italy (Show Less)
DHL Express Delivery (24-48h): €14.90
Zone 2: Austria, Denmark, Ireland, Poland, Portugal (Show Less)
DHL Express Delivery (24-48h): €15.90
Zone 3: Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Romania, Sweden (Show Less)
DHL Express Delivery (24-48h): €15.90
Zone 5: Andorra, Bosnia and Herzegovina, Guernsey, Israel, Jersey, Liechtenstein, Montenegro, Norway, Serbia, Switzerland
DHL Express Delivery (24-48h): €22.90
Zone 6: Canada, Mexico, United States
DHL Express Delivery (24-48h): €22.90
Zone 7: Algeria, Cambodia, China, Egypt, Guadeloupe, Indonesia, Japan, Martinique, Morocco, Reunion Island, Singapore, South Africa, South Korea
DHL Express Delivery (24-48h): €24.90
Countries outside the European Union are subject to customs procedures that may affect delivery times. For more information, you can consult our Terms and Conditions.
How can I modify my delivery address?
Is the Holidermie website secure?
Zone 6: Canada, Mexico, United States
DHL Express Delivery (24-48h): €22.90
Zone 7: Algeria, Cambodia, China, Egypt, Guadeloupe, Indonesia, Japan, Martinique, Morocco, Reunion Island, Singapore, South Africa, South Korea
DHL Express Delivery (24-48h): €24.90
Countries outside the European Union are subject to customs procedures that may affect delivery times. For more information, you can consult our Terms and Conditions.
How can I modify my delivery address?
By default, your delivery address corresponds to your billing address. During the ordering process, you have the option to modify your delivery address. If you have an account on our site, you can also create, modify, and save addresses in your address book. However, you cannot change the delivery address of an ongoing order.
Is the Holidermie website secure?
Yes. Payments by credit card on the site are processed through the Stripe or Paypal payment system. The Holidermie website does not have access to your banking information at any time.
Beauty Tips
What facial routine is suitable for my skin?
You can discover your personalized Inside&Out skincare ritual and meet the needs of your skin and well-being on a daily basis through our beauty diagnostic.
I need help choosing a product, who should I contact?
I need help choosing a product, who should I contact?
For more information on a product or to enjoy a personalized consultation, you can contact us by email: info@holidermie.com, by phone: +33 6 75 93 26 31, or via Whatsapp.
Reservations Treatments, massages, Yoga
Where are the treatments, massages, and yoga classes conducted?
All our treatments, massages, and yoga classes take place at the Holidermie Apartment, located at 44 Rue Vieille-du-Temple, 75004 Paris. The Holidermie Apartment is open from Tuesday to Saturday from 10 AM to 7 PM.
How can I book a treatment or massage?
You can book a treatment directly on our website in the "Book Treatments and Massages" section: . You can also contact us by email: f.agnes@holidermie.com or by phone: +33 (0)7 86 40 19 67 to book a treatment.
How can I book a yoga class?
You can book a yoga class directly on our website in the "Book Yoga Classes" section: https://www.holidermie.com/pages/le-studio-holidermie
or contact us by phone: 07 86 40 19 67
Are the yoga classes co-ed?
Yes!
Are the yoga classes co-ed?
Payment/Promotional code
What payment methods are accepted by Holidermie?
You can pay online by credit card (Carte Bleue, Visa, Visa Electron, MasterCard, American Express) through the secure payment system of Stripe or Paypal.
How to use a promo code?
During the final step of the shopping cart, you can enter the promo code in the "Gift card or promo code" box. Don't forget to click "Validate" to apply the code.
I forgot to use a promo code, what should I do?
How can I obtain my invoice?
I forgot to use a promo code, what should I do?
Unfortunately, we won't be able to apply the promo code once the order is validated. However, you can use it for your next order 🙂
How can I obtain my invoice?
You can find your invoice in the "My Account / Order History" section. Alternatively, you can contact us by email: info@holidermie.com, by phone: +33 6 75 93 26 31, or via Whatsapp.
Newsletter
How to subscribe to the newsletter?
You can subscribe to our newsletter from the homepage of the website: at the bottom right, by entering your email directly in the designated box and clicking on "Subscribe". You will then regularly receive updates on our news, events, and personalized offers.
